Sales and product service

Field Service Technician - S3

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role

Ensure customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Problem solving by using approaches, tools, techniques for recognizing, operational or process problems; the ability to apply this knowledge appropriately in different kinds of situations. Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

Main responsibilities:

Install, repair, inspect and commission products and various equipment at customer sites or own premises.
Report and document results after above actions.
Responsible for planning, conducting, and maintaining tools and equipment for service work.
Support the customer’s product/equipment/processes, by suggesting possible improvements.
Provide technical support to the sales team.
Provide problem solving to customer.
Ability to produce positive results in sales-client interventions.
Guide colleagues in service methods and tools.
Share own knowledge to enable colleagues to expand their knowledge.

Your Profile:

Grade 12 (Matric) or equivalent qualification (NQF Level 3)
Trade Certificate of Competence, if possible; Electricians, Auto Electricians, Millwrights
Minimum 2-years’ experience working as a Field Service Technician with proven competence on earth moving equipment or surface boom and rotary drill Technician knowledge in the above-mentioned field
Basic Computer literacy
Own set of tools
English proficiency
Code 08 driver’s license
Full physical and medical certificate of fitness to work in mining environment
Experience in fault finding, electro hydraulics, auto electrical, hydraulic, PLC, and remote control offerings
Surface boom and rotary drill knowledge

How to apply:

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers

Applications close: 3 May 2024

Please note that, In Line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

Please note that you must be physically and medically fit to work in a mining environment including meeting all customer vaccination requirements. Attach vaccination certificate to application.

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

If you have any further queries, please contact us on 0800 331 331

We offer an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.